You searched for: "" but we corrected it to "*"

Did you mean to search for ""? Click here to show those results.

The results has been filter on Authors containing Stephen Link.
ANA has found 1 results for you, in 106 ms.
Didn’t find what you were looking for? Try the Advanced Search!

Research papers

Customer handling

This paper covers the factors which drive satisfaction or dissatisfaction with service events (such as fault repairs or complaints) where the customer has had contact with BT. It considers how the company can increase satisfaction through improved...

Catalogue: Seminar 1996: Telecommunications In A Dynamic Market Place
Authors: Ric Tizard, Stephen Link
Company: FDS International Ltd
June 15, 1996
×

Citation

Tizard and Link (1996a, June 15). Customer handling. ANA - ESOMAR. Retrieved April 29, 2024, from


https://ana.esomar.org/documents/customer-handling